1. Introduction
These Terms govern the use of Rent Assistant, a service for managing accommodation (reservations, rooms, guests, payments and staff), and of the guest reservation page that properties share with their guests.
2. The service provider and the agreement
The agreement is made between the provider of Rent Assistant and the customer who creates an account for an accommodation business. The customer accepts these Terms and the Privacy Policy when signing up. The date at the top of this page identifies the version accepted.
The service is intended for accommodation providers acting in the course of their business. The person creating the account must be at least 18 and authorised to act for the business.
3. Accounts and security
The customer is responsible for:
- Keeping sign-in details confidential and using strong, unique passwords.
- All activity under the account, including by the staff the customer invites and the roles given to them.
- Telling us without delay about any unauthorised access or suspected security breach.
4. Trial, prices and payment
Each new organisation gets a 14-day free trial; no payment details are needed. After that:
- The service is charged monthly or yearly, as chosen when selecting the plan, according to the plans and prices published on our website, in euros, plus VAT where applicable. Where a plan covers a set number of rooms, each additional room is charged at the published rate.
- We invoice each billing period in advance. The invoice is paid by bank transfer by the due date shown on it.
- Plan changes are requested in the app and take effect once we confirm them. Price changes are announced at least 30 days in advance.
- If an invoice remains unpaid after a reminder, we may suspend access until it is paid. Data is not deleted because of a suspension.
- The customer can cancel at any time by requesting it in the app or writing to us. Cancellation takes effect at the end of the paid period; fees already paid for that period are not refunded.
5. Customer data and data processing
The customer is the controller of guest and staff data it enters, and we act as its processor. For that data we:
- Process it only to provide the service and as the customer instructs through the service, unless the law requires otherwise.
- Ensure that anyone with access to it is bound by confidentiality.
- Apply the security measures described in the Privacy Policy.
- Use only the sub-processors listed in the Privacy Policy and inform customers 30 days before adding a new one, so they can object or cancel.
- Help the customer answer requests from guests and staff exercising their rights, and meet its security and breach notification obligations.
- Notify the customer without undue delay after becoming aware of a personal data breach affecting its data.
- On cancellation, return the data on request (export) within 30 days and then delete it, except where the law requires us to keep it.
- Make available the information needed to show compliance with these obligations.
The customer is responsible for having a legal basis for the data it enters, informing its guests and staff about the processing, and meeting its own legal duties, such as registering guests with the authorities.
6. Acceptable use
The service may not be used to:
- Engage in any unlawful, fraudulent or harmful activity.
- Infringe the intellectual property, privacy or other rights of anyone else.
- Interfere with or disrupt the service, or try to gain unauthorised access to it, our infrastructure or other accounts.
- Upload malware, send spam, or reverse-engineer the service except as the law permits.
7. Guest reservation page
A property can send its guests a private link to a page showing their reservation. Guests who use it should:
- Keep the link private, as anyone with the link can see the reservation.
- Tell the property about any mistakes in the reservation details.
The reservation itself is an arrangement between the guest and the property; we are not a party to it.
8. Availability and changes to the service
We work to keep the service available and secure, but we do not guarantee uninterrupted operation. We may carry out maintenance and improve or change features; we will announce changes that significantly reduce functionality in advance.
9. Limitation of liability
To the extent permitted by law, we are not liable for indirect damage or lost profit, and our total liability is limited to the fees the customer paid in the 12 months before the damage occurred. This limitation does not apply to damage caused intentionally or through gross negligence.
10. Intellectual property
The software, design and trademarks of Rent Assistant belong to us or our licensors. The customer receives a non-exclusive, non-transferable right to use the service for the duration of the agreement. Data the customer enters remains the customer's.
11. Termination
The customer may cancel at any time as described above. We may terminate or suspend the account after notice if these Terms are seriously breached or invoices remain unpaid. After termination, the customer can request an export of its data within 30 days, after which the data is deleted as described in the Privacy Policy.
12. Privacy
How we process personal data is described in our Privacy policy.
13. Governing law and disputes
These Terms are governed by the law of Bosnia and Herzegovina and Republika Srpska. We will try to resolve any dispute by agreement first; otherwise the competent court in Republika Srpska at the seat of the service provider has jurisdiction.
14. Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, such as natural disasters, war, power or internet outages at our providers, or decisions of authorities.
15. Changes to these Terms
We will inform customers of material changes by email or in the app at least 30 days before they take effect. If a customer does not agree, it can cancel before the changes take effect.
16. Severability
If any provision of these Terms is found invalid, the other provisions remain in force, and the invalid provision is replaced by a valid one that comes closest to its purpose.
17. Contact
For questions about these Terms, write to us through the contact form.